Customer Accuracy Issue: Recalibration With Customer Parts

Use this module when:

Do not use this module for a standard validation FAIL during onboarding. Use: Validation FAIL: Escalation And Handover To CSM.

CS Ops must not start until CSM provides:

Confirmation the issue is accepted as a recalibration task (scope agreed)
Customer dataset folder link with exemplary CAD parts
Customer slicer project file, or confirmation the existing project file is still valid
Definition of what “accuracy” means here (Cost WMAPE on total cost, not material consumption)
Target acceptance criteria for this task if different from the standard 10% Cost WMAPE rule
Customer constraints that must not be violated:
- Orientation rules
- Supports locked or not
- Parameter locks

You need:

You will produce:

Apply these rules:

CS Ops never contacts the customer. All questions go to CSM
Keep customer datasets separate from standard datasets
Record dataset identifiers and versions in CS_Internal/Evidence/Onboarding_Execution_Note.docx
Do not export presets. Preset stays inside the slicer project file

Do this:

Create a dedicated CS_Internal folder for this correction work that is separate from the original onboarding run
Verify setup consistency:
- Confirm 3D Spark machine, material, and process chain match the customer production intent
- Confirm the slicer project opens and contains the intended customer preset
- If unclear, stop and ask CSM
Prepare datasets:
- Copy customer CAD parts into CS_Internal under a clearly named dataset folder
- Record dataset identifier and source provided by CSM
- If a customer validation set exists, keep it separate from the customer calibration set
Generate plates and G-code using the customer preset and agreed constraints
Run extractor on the G-code outputs
Run calibration in 3D Spark using the customer calibration set
Run validation in 3D Spark using the customer validation set
Document result and changes in a completion note:
- Customer issue summary from CSM
- Datasets used and identifiers
- Preset name used
- Cost WMAPE value and PASS or FAIL against agreed target
- What changed versus original onboarding
- Statement: “CS Ops did not contact the customer. All inputs were provided via CSM.”
Hand back to CSM:
- Evidence folder link
- One paragraph summary of what was done and the result

Use these existing modules for execution details:

Stop and escalate if:

Avoid this:

Use this SOP when the customer reports accuracy problems after onboarding. CSM collects exemplary customer parts and scope first. CS Ops then runs a new calibration and validation using the customer parts. CS Ops never contacts the customer.